Temporary closure of airport lounges and change of LoungeKey™ telephone support due to the new coronavirus.

Due to Novel Covid-19 Coronavirus, lounge operations may have been changed. This page is updated as soon as information is available, so please check the latest information.
We apologize for any inconvenience, but we appreciate your understanding.
*This information is current as of 29 May 2020.

Temporary closure of airport lounges

South Korea/SKY HUB Lounge (Terminal 1, Airside - West Wing)

Opening hours change:08:00 – 22:00

South Korea/ SKY HUB Lounge (Terminal 1, Airside - East Wing)

Temporary closure (2020/4/1~)

United Kingdom/ Plaza Premium Lounge (Terminal 2, Departures)

Temporary closure (2020/3/24~)

United Kingdom/ Plaza Premium Lounge (Terminal 4, Departures)

Temporary closure (2020/3/24~)

Singapore/ The Green Market (Terminal 2)

Temporary closure (2020/5/1~)

Taiwan/ Plaza Premium Lounge (Terminal 1, Zone D) 

Opening hours change: 05:00 - 23:00 (2020/3/24~)

Thailand/ Miracle First Class Lounge (International Concourse A)

Temporary closure (2020/3/26~)

Thailand/ Miracle First Class Lounge (International Concourse C)

Temporary closure (2020/3/26~)

Thailand/ Miracle First Class Lounge (International Concourse G, Level 3, opposite Gate 2 (West Side))

Temporary closure (2020/3/26~)

Thailand/ Miracle First Class Lounge (International Concourse F)

Temporary closure (2020/3/26~)

Germany/ LUXX Lounge (Terminal 1)

Temporary closure (2020/3/20~)

Germany/ Premium Traveller Lounge (Terminal 2)

Temporary closure (2020/3/17~)

China/ No. 77 China Eastern Plaza Premium Lounge (Terminal 2)

Temporary closure (2020/3/29~)

Telephone support

Please note that LoungeKey™ telephone support has changed as follows:

London: +44 (0) 208 865 0767 (Available language: English) 08:00 - 20:00 UK local time (Monday – Sunday)

Hong Kong: +852 3071 5062 (Available languages: English, Mandarin, Cantonese and Korean)*
China: +86 400 120 2463 (Available languages: English and Mandarin)*
Korea: +82 2 2023 5736 (Available languages: English and Korean)*
*English, Mandarin and Cantonese: 08:30 - 20:00 Hong Kong local time (Monday - Friday except public holidays)
 Korean: Monday-Friday 8:30 - 16:30 Hong Kong local time (Monday - Friday except public holidays)

JCB offers a comfortable service to all JCB Platinum members, except for cards issued in Japan.

Select

Destination

※Multiple choice possible

Category

Offer

Reset